物流政策

Shipping Policy

Order processing

Orders normally require 1–3 business days to process before dispatch. Business days exclude weekends and public holidays. Processing may take longer during sales, launches or periods of unusually high demand.

Estimated delivery times

Estimated transit times begin when the carrier receives the parcel. These estimates are not guaranteed delivery dates. Customs clearance, severe weather, remote-area service, local carrier disruptions and incomplete addresses may cause delays outside our control.

Tracking

When your order ships, we will send a dispatch confirmation email containing the available tracking information. Tracking may take 24–72 hours to show its first scan.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact norwellaa@outlook.com immediately if your address is incorrect. We cannot guarantee that an address can be changed after order processing has begun.

Additional shipping charges may apply if a parcel is returned because of an incorrect address, refusal or failed delivery.

Customs, duties and taxes

We ship orders worldwide. Unless checkout explicitly states that duties and taxes are included, international orders may be subject to import duties, VAT, taxes or carrier fees charged in the destination country.

These charges are the recipient’s responsibility and are not controlled by Norvelanor.

Lost, delayed or delivered parcels

If tracking has not updated for 7 business days, or a parcel is marked as delivered but cannot be located, please check with household members, neighbours and the local carrier before contacting us.

Email us with your order number and tracking number so that we can review the shipment. Carrier investigations can take time and do not guarantee reimbursement.